Privacy & Cookies Policy
Last updated: March 31st, 2026
1. Who We Are
This Privacy & Cookies Policy explains how we collect, use, and share your personal data when you use our website sailpercabin.com and related Sail Per Cabin pages, forms, funnels, emails, calls, and messaging channels.
Sail Per Cabin is a trading name of Visual Vibration Ltd, registered in England & Wales (Company Number: 15850601), with registered address:
85 Great Portland Street
First Floor
London
W1W 7LT
We act as a lead generation and charter brokerage support business for charter companies, connecting customers to trusted third-party yacht operators and partners. We do not operate the yachts directly.
For the purposes of the UK GDPR, we are generally a Data Controller for the data we collect from you, and in some cases may act as a Data Processor when we process enquiries on behalf of our partners.
Contact us:
Email: info@sailpercabin.com
Mail:
85 Great Portland Street
First Floor
London
W1W 7LT
2. What Information We Collect
We may collect:
Personal details: Name, email address, phone number, country of residence.
Trip details: Number of cabins requested, preferred travel month or week, flexibility, preferred operator, cabin or boat preference, and other booking-related preferences you provide.
Marketing consent: Your preferences for receiving email and/or SMS marketing.
Communication data: Messages, replies, call notes, customer service history, and where applicable, call recordings and transcripts.
Technical data: IP address, browser type, operating system, referring pages, UTM parameters, click events, page activity, and session duration.
Cookies and tracking data: See section 8 below.
Third-party data: If you enquire via a partner site, ad platform, or social platform, they may pass your information to us under their own privacy policy.
3. How We Use Your Information
We use your personal data to:
Respond to your enquiry and provide relevant trip information.
Match you with yacht operators and forward your details so they can contact you directly regarding availability, pricing, and booking.
Send transactional messages about your enquiry or booking.
Send marketing communications, where permitted and where you have consented where required.
Analyse how visitors use our site, funnels, and campaigns to improve our services and marketing.
Operate and improve our internal systems, customer support, and booking workflows.
Comply with legal requirements and prevent fraud or misuse.
4. Call Recordings, Transcripts, and AI-Related Use
Where calls are made or received through Sail Per Cabin systems or phone numbers used for Sail Per Cabin leads, those calls may be recorded and transcribed.
We may use call recordings and transcripts for:
quality assurance
training
record-keeping
customer service review
dispute handling
process improvement
internal analysis
developing, testing, improving, or training internal automation, support tools, analytics systems, or AI-assisted systems used in our business
Where personal data is used in AI-related systems, we aim to do so in line with applicable data protection law, including transparency, lawful basis, and appropriate safeguards. The ICO expects organisations using personal data in AI systems to be clear about how that data is used.
If you do not wish to continue on a recorded call, you may let us or the operator know and request an alternative communication method where reasonably available.
5. Sharing Your Information
We may share your information with:
Partner yacht operators for the purpose of providing quotes, confirming bookings, holding availability, and contacting you regarding your enquiry.
Marketing and analytics providers such as Meta, TikTok, Google, and similar providers, to measure and improve campaign performance.
Service providers who process data on our behalf, such as CRM providers, hosting providers, telephony providers, automation tools, transcription providers, and storage providers.
We require partners and service providers to handle your data in compliance with applicable privacy and data protection laws.
SMS consent note: Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes. This does not prevent sharing with aggregators, messaging providers, customer service subcontractors, or service providers supporting messaging and system operations on our behalf.
6. Legal Bases for Processing
We process your personal data under one or more of the following lawful bases:
Performance of a contract – to respond to and fulfil your booking enquiry.
Consent – for marketing communications and, where required, for certain tracking technologies and communications.
Legitimate interests – to operate, improve, secure, review, and support our services, systems, and customer journeys.
Legal obligation – to comply with the law.
7. Your Rights
Under UK GDPR, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to certain processing.
Request data portability.
Withdraw consent at any time where processing is based on consent, including for marketing.
To exercise your rights, email info@sailpercabin.com.
You also have the right to complain to the UK Information Commissioner’s Office if you believe your data has been handled unlawfully.
8. Cookies & Tracking
We use cookies, tracking pixels, tags, scripts, and similar technologies to:
Enable site functionality.
Measure traffic and usage patterns.
Improve site and funnel performance.
Understand campaign performance.
Deliver targeted advertising.
You can manage cookies through our cookie controls where available, or through your browser settings.
Under PECR, non-essential cookies and similar technologies generally require clear information and user consent, and the same rules can apply to other technologies that store or access information on a device.
9. Data Retention
We keep your data for as long as reasonably necessary to provide our services, operate our systems, support enquiries and bookings, meet legal obligations, resolve disputes, and maintain appropriate business records.
Marketing data is generally kept until you withdraw consent or opt out.
Call recordings, transcripts, and communication history may be retained where reasonably necessary for quality assurance, support, record-keeping, compliance, training, and service improvement purposes.
10. International Transfers
Some partners and service providers may process your data outside the UK or EEA. In such cases, we take appropriate steps to ensure suitable safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date.